FAQ's
1. What is demi-fine jewellery?
Demi-fine jewellery bridges the gap between fine and fashion jewellery. At Truffle, our pieces are crafted using high-quality materials like 18K gold plating over brass or stainless steel, making them durable, affordable, and luxurious — perfect for everyday wear.
2. Will my jewellery tarnish?
All Truffle pieces are anti-tarnish and crafted to last with proper care. Our materials are water-resistant and hypoallergenic, but we recommend avoiding contact with harsh chemicals, perfumes, and long exposure to moisture to keep your jewellery looking its best.
3. Is Truffle jewellery hypoallergenic?
Yes! We use skin-safe, nickel-free materials that are hypoallergenic and gentle for most skin types.
4. How should I take care of my jewellery?
- Store pieces in a dry place, ideally in the pouch or box they came in.
- Avoid direct contact with water, lotions, perfumes, and other chemicals.
- Wipe gently with a soft cloth after wearing to remove oils and residues.
5. Do you offer gift packaging?
Absolutely! Every Truffle order comes in our signature gift-ready packaging — perfect for treating yourself or someone you love.
6. How do I place an order?
Simply browse our collections, add your favorite pieces to your cart, and check out using our secure payment system. You'll receive a confirmation email once your order is placed.
7. What payment methods do you accept?
We accept all major credit and debit cards, UPI, and select digital wallets.
8. When will my order ship?
Orders are typically processed within 1–2 business days. You’ll receive a tracking link once your order is on its way!
9. What is your return/exchange policy?
We currently do not offer returns or exchanges. However, in the rare case that you receive a broken or incorrect piece, please contact us at support@truffle.co.in within 48 hours of delivery. Our team will be happy to assist you and resolve the issue.
10. Can I track my order?
Yes! Once your order ships, you'll receive a tracking number via email so you can follow its journey to you.
Still have questions?
Feel free to reach out to our team at support@truffle.co.in or DM us on Instagram — we’re always here to help!